Bilingual Reply Writer
Customer replies, notices and web copy in Canadian French and English that say the same thing in the same tone, with your product names and terms handled the same way every time
The problem
You sell into Quebec, or you're in Ottawa, Moncton, Sudbury or Winnipeg and a third of your customers write to you in French. Customers in Quebec have the right to be served and informed in French, and everywhere else a reply in someone's own language is the difference between a customer and a review. So you paste the English into a translation site, send it, and the customer gets "we regret the inconvenience of your experience" in a French nobody speaks. Or your product names get translated. Or the formal "vous" and the casual "tu" change from one email to the next. A translator for every reply isn't realistic. A consistent voice in both languages is. This skill keeps it.
The tool
Once installed, this skill learns how your business sounds in both languages once: formal or casual, which words stay in English (your product names, your brand), which French terms you use (Canadian French, which is not what a European site returns), and the three or four phrases customers see most. Then every reply, notice, sign and page you ask for comes back as a pair: the same meaning, the same tone, the same length, side by side, so a bilingual staff member can check it in a glance and a unilingual one can send it with confidence.
It also keeps a glossary. Every time a term comes up (a service name, a policy, a part), the skill records how you decided to render it, and uses that rendering from then on. It drafts the French-first versions for Quebec customers, with the English following, and it flags the documents that shouldn't come from it at all: contracts, legal notices, safety labels and anything a regulator reads need a certified translator, and the skill says so rather than guessing. The English side of your reply set comes from the Support Macro Library; this skill gives it a French twin.
What's inside
- A voice setup in both languages: register, the words that stay in English, the Canadian French terms you prefer
- Paired replies: the same message in French and English, matched for meaning, tone and length
- A living glossary of your terms, so a product is called the same thing in April as in November
- French-first layouts for Quebec customers, with the order and the salutations right
- A quick check for the mistakes translation sites make: false friends, European terms, the wrong register, translated brand names
- A flag list: the documents that go to a certified translator instead
How to use it
- 1Click "Install skill" on this page and copy the install prompt.
- 2Paste it into your AI assistant (ChatGPT, Claude, anything that accepts pasted text).
- 3Answer the setup questions once: where your customers are, formal or casual, your product names, and three messages you send most.
- 4Paste a reply, a notice or a page in either language and ask for the pair.
- 5When a new term comes up, tell the skill how you want it rendered; it goes in the glossary.
Example
A kitchen cabinet maker in Cornwall gets a quarter of its orders from Quebec and has been running emails through a free translator. In setup the owner decides on "vous" for customers, keeps the product line names in English, and chooses the Quebec terms for the parts customers ask about. The first paired reply is the delivery delay notice: the French version drops the translation site's "nous regrettons les inconvénients" for a plain sentence a Gatineau customer would write, and the delivery window reads the way Quebec customers expect. The glossary grows to forty terms by spring. When the owner asks for the warranty document, the skill drafts it and flags it for a certified translator before it goes on the website, because a warranty is a contract.
Pro tip
Decide "vous" or "tu" once and write it into the setup, then don't revisit it reply by reply. Mixed registers read as careless faster than a small grammar error does. And read the French version's length against the English: French runs longer, and a text message that fits in English may split into two in French, which matters for a reminder with a link at the end.
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